Privacy Policy

NECA Learn (“we,” “us,” or “our”) is committed to respecting and protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website and use our services. By using the Website, you consent to the collection and use of information in accordance with this policy.

1. Information You Provide to NECA Learn

We collect certain information directly from you when you register for an account, purchase a course, or communicate with us. This may include:

Personal Information: Such as your name, contact information (email address, phone number, mailing address), and payment details.
Course-Related Information: Details on your course enrolment, progress, and participation.

By providing this information to NECA Learn, you agree that it is accurate, complete, and provided lawfully. NECA Learn is not liable for any issues arising from inaccurate or incomplete information submitted by you.

2. Information We Collect Automatically

We may automatically collect certain information about your access to and use of the Website, including:

Usage Data: Such as IP address, browser type, pages visited, and time spent on each page.
Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience and gather insights into Website usage. You may manage or disable cookies in your browser settings, although doing so may impact Website functionality.

3. How We Use Your Information

NECA Learn uses the information we collect to:

Provide and operate the Website and services
Process registrations, orders, and payments
Communicate updates and information relevant to your account and courses
Enhance and personalise user experiences
Comply with legal obligations and safeguard against unauthorised activities

4. Information Disclosure

We may share your information with third parties in the following circumstances:

Service Providers: We may disclose information to third-party providers who assist us in delivering our services, such as payment processors and IT support.
Affiliation with NECA: NECA Learn is affiliated with the National Electrical and Communications Association (NECA). We may collect and share information with NECA for purposes such as membership benefits, educational resources, and relevant industry updates. Information shared with NECA will be handled in accordance with NECA’s privacy policies and procedures. NECA will not use your information for purposes outside those necessary for your engagement with NECA Learn and NECA unless you have provided additional consent.
Legal Compliance: We may disclose information where required by law, such as to comply with a subpoena or legal process, or to protect our rights and safety, or those of others.
Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the transaction, subject to confidentiality requirements.

5. Security of Your Information

We take reasonable measures to protect your information from unauthorised access, alteration, and disclosure. However, we cannot guarantee absolute security, as internet transmissions are inherently susceptible to breaches. We advise caution when sharing sensitive information online.

6. Retention of Information

We retain your information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. Afterward, data is securely deleted or anonymised.

7. Your Privacy Rights

Depending on your jurisdiction, you may have rights regarding your personal information, including:

Access and Correction: Request access to and correction of your personal information.
Data Deletion: Request deletion of certain personal information.
Objection and Restriction: Object to or restrict certain data processing activities.
Data Portability: Request a copy of your data in a structured format.

To exercise these rights, please contact us at [contact email or phone number]. We may require verification of identity for such requests.

8. Links to Third-Party Websites

Our Website may contain links to third-party websites, which are not operated by NECA Learn. We are not responsible for the privacy practices of these sites and encourage you to review their privacy policies.

9. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices. Any updates will be posted on this page, and your continued use of the Website after changes take effect signifies acceptance of the revised policy.

10. Contact Information

If you have questions or concerns about this Privacy Policy or NECA Learn’s handling of your information, please contact us at:

Email: support@necalearn.com.au
Phone: 02 6280 5580